Frequently Asked Questions

Avelyn doesn’t hold warehouse stock — when you place an order, your piece is knit on demand, just for you. Production typically takes 3–4 weeks, and we email you the moment it ships.

Making each piece to order keeps our standard high and our waste low: nothing is knit that hasn’t already found a home.

Every piece is made to order, so delivery time is production plus shipping. Production typically takes 3–4 weeks; estimated delivery is 21–28 days from the day you order. You receive a shipping confirmation with tracking as soon as your piece is on its way.

We accept returns within 14 days of delivery for eligible items. Pieces must be unworn, unwashed, and in their original condition with all tags attached. Final-sale items, gift cards, and customized pieces can’t be returned. The full details live in our return policy.

Treat your knits gently: hand wash cold, lay flat to dry, and never bleach. Store pieces folded rather than on hangers so they keep their shape. The composition and any piece-specific care notes are listed on each product page.

Avelyn gift cards are digital — delivered by email with a unique code that’s entered at checkout. They never expire, and any remaining balance stays on the card for future orders. You can buy one (and schedule its delivery up to 90 days ahead) on our gift card page; the fine print lives in the gift card terms.